Cortex24
AI assistant for Bitrix24
Use plain-language requests to work with CRM records and reporting. Explore the examples and discuss your workflow.
Claude-powered AI agents · Xero & Bitrix24 Gold Partner
AI agents that get work done.
Built for Malaysian businesses.
FusionETA, based in Kuala Lumpur, engineers AI agents into the systems Malaysian businesses already run — Bitrix24, Xero, WhatsApp and your HR stack — to reduce repetitive work across sales, finance and operations. Start with one process, or connect your teams with a wider rollout.
Since 2020Gold Partner, Xero & Bitrix24
Process-firstAgents designed around your workflow
Human-in-the-loopConfirm before every write
Which renewals are due this month and still not paid?
▸ crm.deal.list · pipeline "Subscriptions" · stage = pending4 renewals due in September, 3 still pending:
| Client A — Professional plan | 12 Sep |
| Client B — Standard plan | 19 Sep |
| Client C — Enterprise plan | 27 Sep |
Mark renewedAdd noteShow churned
Client B paid today — mark it renewed and note the receipt.
▸ awaiting confirmationMove Client B to Renewed and add note "Payment received 30 Sep"?
ConfirmCancel
✓ deal updated · timeline note addedDone. 2 renewals now pending this month.
Agents that work across
Bitrix24XeroWhatsAppMyInvoisHR & PayrollDocuments & OCR
Your next step
Better processes. Connected systems. Practical AI.
Choose the support your business needs today. Each service starts with the way your team works.
01 / Automate
AI agents & automation
Connect AI to your CRM, accounting and WhatsApp workflows, with approvals built into the process.
Explore AI implementation → 02 / Sell & collaborateBitrix24 CRM
Organise enquiries, follow-ups and business workflows around a shared customer record.
Explore Bitrix24 services → 03 / Manage financesXero Cloud Accounting
Move your accounting to Xero and connect finance with the rest of your business.
Explore Xero services →Need your systems to work together? Explore integrations and e-invoicing workflows.
Explore the products
Find a starting point for your workflow.
Explore AI assistance for CRM, finance and HR, then shape the implementation around your team.
Unidash
Invoice and bill automation
Explore the journey from an invoice attachment to a draft Xero bill, with job matching and review built into the process.
HRGenie
HR workflows through conversation
Explore an AI assistant for attendance, claims, leave and payroll questions, built around the way your team works.
AI as Business Process Engineering
We don't bolt a chatbot onto your website. We re-engineer the process, then put an agent in it.
For six years we've mapped and automated how Malaysian companies sell, bill, buy and report. AI agents are the next layer on that work — they take on the judgement-heavy, repetitive steps that rules-based automation couldn't handle.
Automation alone
- Fixed rules break on messy inputs — PDFs, WhatsApp photos, free-text requests
- Staff still chase reports, retype data and reconcile by hand
- Managers wait for someone to pull the numbers
- Every new question needs a new report or a developer
With a FusionETA AI agent
- Reads documents, images and messages, then turns them into structured records
- Drafts invoices, POs, journals and CRM updates for a human to approve
- Answers questions in plain language from live CRM and accounting data
- Runs on a schedule, flags exceptions and reports back on WhatsApp or Bitrix24
How We Deploy
From process map to production agent
01 / DISCOVER
Map the process
We trace how work actually flows today — inputs, hand-offs, systems, exceptions — and pick the steps where an agent pays back fastest.
02 / DESIGN
Design agent & guardrails
Define what the agent reads, what it may change, what needs approval, and which figures must always come straight from your system of record.
03 / BUILD
Integrate & pilot
We connect the agent to Bitrix24, Xero, WhatsApp or your apps through APIs and MCP servers, then pilot it with a real team on real data.
04 / RUN
Train, hand over, improve
Your team learns to work with the agent and adjust its instructions. We monitor, tune and extend it to the next process.
Where We're Deploying Agents
Real use cases from our client and in-house work
Three examples from our client work. Deployment status is shown for each. Explore all ten use cases →
Subscription & services businessLIVE
Renewal agent in Bitrix24 chat
Account managers kept exporting reports to find which renewals were due, overdue or churned.
- Staff DM the agent in Bitrix24 Messenger in plain language
- It queries the live renewal pipeline and replies with a tidy summary and tap-to-act buttons
- It can mark deals renewed or lost, move stages and add timeline notes — after the user confirms
Outcome: renewal status on demand for the whole team, with every change logged on the deal.
Read this case study →Multi-company retail & wellness groupLIVE
Accounting migration & reconciliation agent
Moving several group companies from a legacy desktop ledger to Xero meant thousands of lines to re-map and reconcile.
- Claude parses legacy ledger, aging and journal exports and maps them to the group chart of accounts
- It builds Xero-ready import files for opening balances, invoices, bills and manual journals
- Connected to Xero through our own MCP server, it reads trial balances and ties bank, AR and AP back to source
Outcome: 57 journals / 669 lines rebuilt and balanced for one entity; bank, AR and AP reconciled to source.
Read this case study →Engineering & fabricationPILOT
AI procurement: WhatsApp request to Xero PO
Site teams sent material requests as WhatsApp photos and voice notes; purchasing retyped every one.
- The agent reads requests and quotation images sent on WhatsApp using AI vision OCR
- It builds a structured material requisition, matching items and suppliers
- On approval, it pushes a draft purchase order or bill straight into Xero
Outcome: no retyping between site request and PO; approvers stay in control of spend.
Read this case study →
Built for Business Data
Agents your finance team and auditors can trust
Every agent we ship follows the same engineering rules, whether it answers one team or runs across a group of companies.
Figures from the system of record
Totals, balances and counts are calculated by code from Bitrix24 or Xero. The model interprets the question; it doesn't make up numbers.
Confirm before every write
Stage moves, invoices, POs and journals are proposed first. A person approves before anything changes.
Least-privilege access
Each agent gets only the scopes its job needs, using dedicated keys you control and can revoke.
Full audit trail
Agent actions are written to the CRM timeline or accounting history, so you can always see who changed what, and why.
Malaysian compliance built in
SST, MyInvois e-invoicing, withholding tax, EPF and SOCSO rules are designed into the process, not left to the model.
People stay in charge
Agents take the repetitive steps; your team keeps the decisions. We train staff to supervise and adjust them.
Ways to Start
Sized for SMEs, ready to scale to enterprise
SME · First agent
Agent Starter
One high-volume process, one agent, inside the tools you already use.
- AI process review workshop
- One agent on Bitrix24, Xero or WhatsApp
- Confirm-before-write guardrails
- Team training & handover
Growing business · Department
Department Agents
A set of agents across sales, finance or operations, sharing one integration layer.
- Process redesign across a department
- Several agents with shared CRM & accounting access
- Scheduled runs and exception alerts
- Monthly tuning & support
Enterprise · Group
Enterprise Agent Programme
Agents across multiple entities and systems, with governance to match.
- Multi-company, multi-system integration
- Custom MCP servers for your platforms
- Access controls, audit and change process
- Roadmap, SLAs and dedicated team
Pricing
AI deployment, hosting and support in one annual plan.
We deploy and run your new AI agent for you — no separate bills for AI usage, hosting or support.
New AI agent deployment
AI Agent — Annual Plan
Starting from
RM3,000 / year
Final quote depends on the process and integrations involved. Ask us to confirm usage allowances, support scope, taxes and any third-party subscriptions in your proposal.
Get a quoteInclusive of
- API token usageAI model usage for your agent is covered in the plan.
- 24x7 serverYour agent is hosted and running around the clock.
- TrainingHands-on training so your team knows how to work with the agent.
- MaintenanceOngoing monitoring, fixes and updates to keep the agent running well.
The Foundation
AI agents are only as good as the systems underneath them.
That's why our agents sit on six years of certified Bitrix24 and Xero implementation work — clean pipelines, clean ledgers, clean data.
Xero Gold Partner
Bitrix24 Gold Partner
Xero Developer Certified
Malaysia Reg. 1397486-V
FAQ
AI agents, answered
What is an AI agent, and how is it different from a chatbot? ▼
A chatbot answers questions. An AI agent also takes action inside your systems — reading CRM records, drafting purchase orders in Xero, moving deals, posting notes — within the permissions and approval rules you set.
Which AI model do you use? ▼
Most of our agents are built on Anthropic's Claude, chosen for its reasoning and tool-use reliability. Where a platform has its own model, such as the Bitrix24 AI router, we use it where it fits.
Is an AI agent practical for an SME? ▼
Yes. SMEs usually start with one agent on one high-volume process — renewals, purchase requests, document capture — running inside tools they already pay for such as Bitrix24, Xero and WhatsApp.
How much does an AI agent cost in Malaysia? ▼
Deploying a new AI agent with FusionETA starts from RM3,000 per year, inclusive of API token usage, a 24x7 server, training and maintenance. The final quote depends on the process and integrations involved — see pricing.
How do you stop an agent from making mistakes in our data? ▼
Figures come from your system of record, not the model. Write actions require confirmation, every change is logged, and agents only get the permissions their job needs.
How long does it take to deploy an AI agent? ▼
A focused single-process agent typically moves from process review to a working pilot in a few weeks, depending on integrations and data readiness.
Pick one process. We'll show you what an agent can take off your team's plate.
Book a free AI process review — we'll map the workflow and outline the agent, guardrails and integrations it needs.
Get In Touch
Tell us the process you'd like to automate
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Phone+6012-603-0996
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Emailsimon@fusioneta.com
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OfficeNo. 38, OFFIZO Suites, Jalan Radin Anum, Bandar Baru Sri Petaling, 57000 Kuala Lumpur
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Business HoursMonday – Friday, 9:00 AM – 6:00 PM