Privacy Policy

Last updated: September 22, 2026

DRAFT — placeholders in [brackets] need to be filled in and this page should be reviewed against Malaysia's Personal Data Protection Act 2010 (and any other applicable law) before it goes live.

FusionETA Sdn Bhd ("FusionETA", "we", "us", "our") operates fusioneta.com.my and related subdomains (together, the "Site"). This Privacy Policy explains what personal data we collect, how we use it, and the choices you have.

1. Information we collect

We may collect the following when you use the Site or contact us:

Contact details you provide directly — name, email address, phone number, company name — for example through a contact form or enquiry.
Usage data collected automatically, such as pages visited, browser type, and general location, typically via [analytics tool, e.g. Google Analytics].
Data processed on behalf of clients when you use our integration services (for example, data passed between Bitrix24, Xero, or other connected platforms as part of a service you've engaged us for). This data is handled as a data processor under instructions from the relevant client, not collected by FusionETA for its own purposes.

2. How we use your information

To respond to enquiries and provide requested information about our services
To deliver, maintain, and support the software integrations and tools we build
To improve the Site and our services
To comply with legal obligations

3. Sharing of information

We do not sell personal data. We may share information with:

Third-party platforms you've asked us to integrate with (e.g. Xero, Bitrix24, WhatsApp Business/Wazzup), strictly as needed to provide the service
Service providers who support our operations (e.g. hosting, analytics), under confidentiality obligations
Authorities where required by law

4. Data retention

We retain personal data only as long as necessary for the purposes described above, or as required by applicable law, after which it is deleted or anonymized.

5. Your rights

Under the Malaysian Personal Data Protection Act 2010, you may request access to, correction of, or deletion of your personal data held by us. To make a request, contact us using the details below.

6. Cookies

The Site may use cookies or similar technologies to remember preferences and understand how visitors use the Site. You can control cookies through your browser settings.

7. Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, or loss. No method of transmission or storage is completely secure.

8. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.

9. Contact us

Questions about this Privacy Policy or your data can be sent to simon@fusioneta.com.