Your interactive guide to mastering AI across CRM, video calls, collaboration and more — built for Malaysian businesses ready to save hours every week.
Click any lesson tab below to explore features, hot tips, and real-world examples.
CoPilot is your AI-powered personal assistant — built directly into the tools your team already uses every day. No switching apps, no learning curve. Just smarter work.
CoPilot uses large language models to build logical chains before answering, verify conclusions for accuracy, and ask for clarification when needed — it's not just auto-complete.
Available across your entire Bitrix24 workspace — Messenger, CRM, Tasks, Feed, Webmail, Website Builder, and Mobile App. AI assistance exactly where you need it.
Basic CoPilot is available on Bitrix24's Free plan — no credit card needed. Advanced features like CoPilot Follow-Up require a commercial plan.
Instead of one PA for the whole company, every team member gets their own AI assistant — handling emails, notes, summaries, and analysis at zero additional headcount cost.
The CoPilot chat isn't just a chatbot — it's a conversational workspace that remembers context, adopts expert roles, and refines outputs until they're perfect.
Assign CoPilot a role before asking. Get specialised responses tailored to your needs:
CoPilot remembers every message from message one within a chat session. Build on previous responses, refine ideas iteratively, and never repeat yourself.
Add teammates to a CoPilot chat and brainstorm ideas together — with AI as an active participant. Perfect for creative sessions, strategy planning, and problem-solving.
Enable deep research mode for complex questions. CoPilot asks clarifying questions when needed, takes more time to think, and delivers more thorough, accurate answers.
Build a custom "FusionETA Sales Expert" role with your product knowledge and objection-handling scripts. Share it across your team so everyone has consistent, on-brand AI responses.
Let AI handle the admin. CoPilot auto-fills CRM fields after calls, analyses sales scripts, and even finds repeat sale opportunities — so your team can focus on closing.
Client call completes in Bitrix24
CoPilot analyses the full conversation
Relevant CRM fields auto-populated
Review and approve — done in seconds
Upload your sales scripts — best practices, objection handling, product pitch. CoPilot analyses every call against them and delivers detailed coaching reports for each rep.
AI analyses purchase history daily and identifies clients due for renewal — monthly, semi-annual, or annual cycles. Creates deals automatically with suggested next actions.
Use clear, jargon-free CRM field names (e.g. "Order Quantity" not "OQ"). Structure data into separate fields instead of one big comment box. This dramatically improves AI auto-fill accuracy.
A script for new leads should differ from one for renewal clients. The more specific your script, the more targeted CoPilot's coaching feedback will be for your sales team.
CoPilot isn't just a personal tool — it powers your whole team. From drafting shared documents to instant task delegation, AI is now in every collaborative workflow.
CoPilot writes professional business emails in seconds from a brief prompt. Adjust tone, length, and formality with a single follow-up message. Works directly in Webmail.
Use CoPilot in the company Feed to draft announcements, summaries, and updates. In Tasks, AI helps break down projects, suggest due dates, and write task descriptions.
Long thread in the group chat? Ask CoPilot to summarise the key points and decisions made — perfect for catching up after a holiday or onboarding a new team member.
Not happy with the first draft? Ask CoPilot to "make it shorter", "add a professional tone" or "include a call-to-action" — AI refines instantly without losing context.
Add CoPilot to a team channel during planning sessions. Ask it to list pros and cons, generate options, or draft a decision memo — all without leaving the conversation.
Never take meeting notes again. CoPilot Follow-Up acts as your automated meeting secretary — transcribing calls, scoring meetings, and turning discussions into action items.
4+ participants: Processing starts automatically after the call ends
Fewer than 4: Tap the button manually to trigger analysis
Minimum length: Call must be over 1 minute to qualify
Ready time: Report available within minutes of call end
No more "what did I miss?" emails. Send the auto-generated summary to anyone who couldn't join — the timestamps let them jump to the moments that matter most.
Build and populate your website pages using CoPilot — generate copy, create landing pages, and keep content fresh without needing a copywriter or developer.
Use CoPilot in the Bitrix24 Website Builder to generate page headlines, service descriptions, FAQs, and calls-to-action. Just describe what you need — AI writes it for you.
Launch landing pages for new products, campaigns, or events in minutes. CoPilot suggests layout structure and populates content blocks based on your brief.
Ask CoPilot to write SEO-optimised content by including target keywords in your prompt. AI generates keyword-rich copy that reads naturally — no stuffing required.
Keep your website current by asking CoPilot to rewrite or update existing content. Update seasonal promotions, product descriptions, and blog posts without starting from scratch.
Create a custom role with your brand guidelines: tone, vocabulary, target audience, and writing style. Every piece of website content will then feel consistent and on-brand automatically.
The biggest barrier to AI adoption is mindset, not technology. Here's a proven playbook for rolling out CoPilot across your team — from sceptics to champions.
Managers must adopt AI first. Share your own success stories in team meetings — "I saved 45 minutes today using CoPilot to process call notes." Your enthusiasm is contagious.
Don't say "we're implementing AI". Say "here's how you save 1 hour daily on call processing." Concrete time savings win over technology sceptics every time.
Find 2–3 enthusiastic early adopters. Give them time to master CoPilot first. Their real success stories — shared in team channels — inspire organic adoption across the rest.
Reassure the team: "Bad first results are totally normal — it's like training a new employee." Allow experimentation, celebrate small wins, and never punish mistakes during learning.
Show CoPilot drafting a real customer email during a team meeting. One 2-minute live demo is worth 20 minutes of slides. Tangible demonstrations beat theoretical discussions every time.
Don't try to change every workflow at once. Pick one department, one use case (e.g. call transcription for the sales team), nail it, then expand. Adoption in days beats frustration in weeks.
These are the fastest ways to see real value from Bitrix24 CoPilot — zero AI experience required.
Type "Draft a polite follow-up to a prospect I met last week at a networking event." See what it produces.
⏱ 2 minutesOpen any busy group chat and ask CoPilot to "summarise the last 50 messages and list any action items."
⏱ 1 minuteTurn on CoPilot Follow-Up for your next Bitrix24 video call. Get a full transcript, summary, and action items automatically.
⏱ 5 minutesOpen CoPilot chat, select the SEO Copywriter role, and ask it to write a product description for your top service.
⏱ 3 minutesEnable CoPilot in your CRM settings. Make your next client call through Bitrix24 and watch the fields populate automatically.
⏱ 10 minutesPost in your team feed: "I just saved X minutes using CoPilot for [task]." Small wins snowball into full team adoption.
⏱ 1 minuteA practical step-by-step to get your whole team using Bitrix24 AI within the first month.
FusionETA helps Malaysian businesses get Bitrix24 AI up and running fast — with custom configuration, team training, and ongoing support.
Whether you're just exploring Bitrix24 AI or ready to deploy across your business — we'll help you do it right. Fill in the form and we'll respond within one business day.